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Clinca

Delete account

Delete your Clinca account

You can delete your Clinca account at any time — in the app, or by sending us a request on this page. Deleting your account permanently removes your account and almost all of your personal data from Clinca; the few records we keep, and for how long, are listed below.

Delete it in the app (fastest)

  1. 1

    Open Clinca and go to Profile.

  2. 2

    Tap Delete account (سڕینەوەی هەژمار).

  3. 3

    Read what will be deleted and tick I understand that this can't be undone.

  4. 4

    Tap Delete my account, then confirm it's you: enter the code we send to the email or phone number you sign in with — or, if we can't send one, type the word shown.

  5. 5

    You're signed out on every device right away, and the app clears your medications, dose history, conversations and notifications from this phone.

Request deletion without the app

Don't have the app anymore, or can't sign in? Fill in this form: it opens your email app with a request ready to send to support@clincaa.com. To protect you, we'll confirm the request with the phone number or email on the account before we delete it.

Shown in the app under Profile, for example @shilan.k

The one you sign in with

It helps us improve, but you don't have to tell us.

Didn't your email app open? Copy the request and send it to support@clincaa.com from any email account.

What is deleted

  • Your account: name, username, phone number, email, city and language settings.
  • Caregiver links: the people who watch over you, and the people you watch over.
  • Doses and alerts: the doses sent to our server, and your notification inbox.
  • Your plan and usage: subscription and payment records, usage counts, extra credits and any AI answers you reported.
  • On your phone: your medications, dose history, conversations and notifications — when you delete in the app (photos you sent to the assistant and your profile photo stay until you uninstall the app). Otherwise, uninstall the app to remove everything. If your phone backs up apps to your Google account, a copy may also stay in that backup.

What is kept, and for how long

  • Backups: older backups are deleted automatically. Your data is gone from the copies on our server within 4 weeks, and from the encrypted copies on Google Drive within 7 weeks.
  • AI usage records (counts of requests and their cost — never the text): no longer linked to you, deleted after 90 days.
  • Server logs (IP address, time and address requested): deleted after 14 days.
  • Our team's account history: its entries about your account (your name or @username, username changes, plan activations with payment amounts and references, and our team's notes) are kept as a security and accounting record.
  • Receipts and messages: pictures of payment receipts stay until our team removes them, and a message our team sent to you alone stays in our list of sent messages. A notification that couldn't be delivered stays in our error records until our team clears it.
  • Other people's inboxes: alerts and invitations already delivered to others, which show your name, stay with them.

When it happens

  1. 1. Right away (in the app): you're signed out on every device and your phones stop receiving push notifications. On another phone where you used Clinca, its medicine reminders continue until you uninstall the app there. If you asked on this page, this happens once we've confirmed it's you.
  2. 2. Within 30 days: your account and its data are permanently deleted from our servers. Until then, caregivers who accepted your invitation can still see the doses already sent to us, so remove them in the app first if you want that to stop at once.
  3. 3. Up to 7 weeks later: the last backup copies are gone.

Subscriptions: deleting your account ends your plan. If you subscribed in the app through Google Play, also cancel it in Google Play, or it will keep renewing. A month already paid with FIB or cash isn't refunded.