Terms of Use

1.Not medical advice

• Clinca provides general health information, medicine reminders and tools to stay organized. It does not diagnose, treat or prescribe, and it doesn't replace a doctor, a pharmacist or any other health professional.
• Always follow the advice of your doctor or pharmacist. Never start, stop or change a medicine or a dose because of something in Clinca without asking them first.
• Check every medicine's name, strength and dose against its package and your prescription.
• Reminders depend on your phone: its power, settings, notifications and battery saving. They are planned on your phone up to two weeks ahead, so open Clinca now and then. They can be late or missed, so don't rely on Clinca alone for medicines where a missed dose is dangerous.
• Caregiver alerts depend on internet connections, other companies' services and the app being able to report your doses in time. They may be late, may not arrive, or may arrive although you took the dose. They are not an emergency or monitoring service.
• The health-care directory is for information only. We try to keep it correct, but we don't recommend or vouch for any doctor or place; check the details with them directly.

2.The AI assistant

• Answers are generated automatically by AI models made by other companies. They can be incomplete, out of date or wrong, even when they sound sure.
• Use answers as general information, not as a diagnosis or a treatment plan. Every answer ends with a reminder that it doesn't replace a doctor.
• Reading medicine boxes from photos can go wrong. Always check the names Clinca reads before you compare.
• Don't use the assistant in an emergency. It may tell you to call 122, but it can't call for help.
• Don't send information you don't need to, such as ID numbers or other people's details.
• You can report an answer in the app. We review reports to make the assistant safer.
• Daily limits depend on your plan. We may change AI models or limits to keep the Service reliable and affordable.

3.Your account

• You must be at least 13 years old and old enough under the law where you live to accept these Terms — or have a parent's or guardian's permission.
• Sign in with a phone number or email address that you control. Keep your phone and sign-in codes private: anyone with your code can enter your account. We will never ask you for your code.
• Choose a suitable username. We may refuse or change usernames that are offensive or misleading, or that impersonate someone.
• You're responsible for what happens in your account. Tell us at support@clincaa.com if you think someone else is using it.
• Keep the information you enter accurate, especially medicine names and times.

4.Caregivers

When you invite a caregiver and they accept, they can see your doses for today. While you have Basic or Premium, they are also alerted when a dose goes unanswered. Caregivers don't need a plan of their own. Invite only people you trust. Either of you can end the link at any time in the app. Caregivers must respect the privacy of the person they look after.

5.Plans, payment and subscriptions

• Clinca can be used without a subscription, with limits. Basic ($1.99 a month) and Premium ($5 a month) add features and higher limits, as shown on our Plans page. Prices are in US dollars; you may pay the equivalent in Iraqi dinars.
• Paying us directly (FIB or cash): contact us on WhatsApp or Instagram, pay, and send us your Clinca username. We activate the plan on your account, usually within a few hours of confirming your payment. Each payment buys one month, to the same date the next month; if you pay again before your plan ends, the new month starts right after the current one, so you don't lose any days. The plan does not renew automatically: to continue, pay again before it ends. The app reminds you 3 days before.
• Paying in the app through Google Play (when available): Google Play handles the payment at the price it shows, and the subscription renews automatically until you cancel it in Google Play. Google Play's terms and refund rules apply.
• Upgrading from Basic to Premium starts a full month of Premium right away. Your Basic plan ends at that moment, together with any Basic month you paid for in advance, and unused Basic time isn't carried over.
• Refunds: a plan starts as soon as it's activated, so payments are generally not refundable. If we couldn't activate your plan, charged you by mistake, or the Service didn't work for a long time because of us, contact us and we'll refund you or extend your plan. This doesn't limit any rights you have under the law.
• We may change prices or what a plan includes. A new price applies only from your next payment, and we'll announce price changes in advance. Changes to a plan's limits or features apply to everyone on that plan from the moment we make them.
• Trial uses and extra credits have no cash value.

6.Acceptable use

When using Clinca, don't:

• break the law, or use Clinca to harm anyone;
• harass, threaten or watch over someone without their permission;
• enter false information about another person, or pretend to be someone else;
• try to get around plan limits, sign-in codes or security, or get into other people's accounts;
• scrape, copy, resell or overload the Service, or use automated tools against it;
• reverse engineer the app, except where the law allows it;
• use the AI assistant to create harmful, illegal or misleading content.

7.Our content and yours

Clinca's app, name, logo, designs and texts belong to us or to those who license them to us. We give you a personal, non-transferable right to use the app for your own care, and the care of people who invite you, while you follow these Terms. The information you enter stays yours: you allow us to process it only to provide the Service, as described in the Privacy Policy.

8.Availability and changes to the Service

We work to keep Clinca available, but it may be interrupted for maintenance, updates or problems beyond our control. We may add, change or remove features. If we stop the Service altogether, we'll give you reasonable notice and refund any unused paid period.

9.Ending your use

• You can stop using Clinca at any time and delete your account in the app (Profile → Delete account) or through our deletion page.
• We may suspend or close an account that breaks these Terms, puts others at risk or is used for fraud. Where reasonable, we'll tell you why and give you a chance to respond. If we close your account although you didn't break these Terms, we'll refund the unused part of your paid period.
• The parts of these Terms that by their nature should continue — such as the disclaimers and limits of liability — continue after your use ends.

10.Disclaimers and limits of liability

• The Service is provided “as is” and “as available”. As far as the law allows, we don't promise that it will be free of errors or interruptions, or that its information — including AI answers and the directory — is complete or accurate.
• As far as the law allows, we are not liable for indirect or consequential losses, or for harm that results from relying on Clinca instead of a health professional, from late, missed or mistaken reminders or alerts, or from AI answers.
• As far as the law allows, our total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim, or 10 US dollars if you haven't paid us.
• Nothing in these Terms limits liability that the law doesn't allow to be limited, such as for fraud or gross negligence.

11.Governing law and disputes

These Terms are governed by the laws in force in the Kurdistan Region of Iraq and, where they apply, the federal laws of Iraq. Please contact us first — most problems can be solved quickly. If we can't resolve a dispute together within 30 days, the competent courts of Erbil, Kurdistan Region of Iraq, will decide it.

12.Changes to these Terms

We may update these Terms. The date at the top shows the current version. For significant changes, we'll tell you in the app before they take effect; if you keep using Clinca after that, you accept the new Terms.

13.Contact

Questions about these Terms: support@clincaa.com, or see Support.

These Terms are available in Sorani, Badini, Arabic and English. If the versions differ, the English version applies.